This Privacy Policy ("Policy") explains how go2cuci ("We", "Platform") collect, process, store, and protect your personal information ("Personal Data") when you use the go2cuci platform, including its website, services, and all related features. This Policy is drafted in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia. By registering for or using the go2cuci platform, you agree to the terms of this Privacy Policy in full.
Personal Data We Collect
Go2cuci collects various types of personal information from you to enable us to provide a secure, seamless and personalised service. Data collection is carried out strictly on the basis of legitimate need and for purposes that have been defined in advance.
| Data Category | Type of Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | Registration form, KYC |
| Contact Data | Email address, phone number, mailing address | Account registration |
| Financial Data | Bank account numbers, e-wallets (TNG, GrabPay), transaction records | Deposit/withdrawal process |
| Technical Data | IP address, device type, browser, operating system | Automatically upon access |
| Usage Data | Games played, session duration, betting records | In-platform activity |
| Communication Data | Live chat records, support emails, feedback | Support interactions |
In certain cases, go2cuci may receive your data from payment providers (such as Touch 'n Go, GrabPay, Maybank2u) for transaction verification purposes, or from third-party identity verification services during the KYC process.
How We Use Your Data
Go2cuci uses your personal data solely for legitimate, necessary, and defined purposes. We do not use your data in any manner inconsistent with what is stated in this Privacy Policy without first obtaining your additional consent.
- Account management – Creating, verifying, and securely managing your go2cuci account
- Transaction processing – Handles deposits via TNG eWallet, GrabPay, Boost, DuitNow, FPX and withdrawals to your e-wallet
- KYC Compliance – Meeting legal requirements for identity verification and anti-money laundering compliance
- Personalise your experience – Personalising content, promotions, and game recommendations based on your preferences
- Customer support – Providing technical assistance and resolving enquiries in Bahasa Melayu
- Platform security – Detecting and preventing fraud, duplicate accounts, and suspicious activity
- Legal Compliance – Fulfilling applicable legal obligations and regulatory requirements
- Promotional communications – Sending bonus information, the latest promotions, and exclusive offers (with your consent)
- Responsible Gaming – Monitoring play patterns to identify risk and offer assistance where needed
You can opt out of marketing emails from go2cuci at any time by clicking the "unsubscribe" link at the bottom of any of our emails, or by updating your communication preferences in your account settings. Essential account communications (security, transactions) cannot be opted out of.
Data Sharing with Third Parties
Go2cuci does not sell your personal data to anyone — full stop. This is our absolute commitment. That said, operating the platform may require us to share certain data with carefully selected third parties, and strictly for defined purposes only.
| Third Parties | Purpose of Sharing | Data Shared |
|---|---|---|
| Payment Providers | Processing deposits & withdrawals (TNG, GrabPay, FPX) | Transaction data only |
| KYC Provider | New member identity verification | Name, IC, photo only |
| Game Providers | Running slots, Live Casino, and sports games | Player ID (anonymous) |
| Authorities | Where required by Malaysian law | By court order |
| Independent Audit | Game fairness verification (RNG audit) | Anonymous statistical data |
Some of our third-party service providers may operate outside Malaysia. In such cases, go2cuci ensures that all data transfers are carried out with adequate safeguards in line with international standards and Malaysia's PDPA requirements.
Security & Data Protection
Go2cuci invests heavily in security infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration, or destruction. The following are the protection layers we have in place:
256-bit encryption for all data transmitted between you and our servers
Data is stored in high-grade data centres with strict physical access controls
Minimum privilege principle – only staff who require access may view data
An active intrusion detection system monitors all access and suspicious activity
Data is backed up daily to a separate location to prevent loss
Regular penetration testing conducted by independent security experts
In the event of any data security breach that may affect your personal information, go2cuci will notify you via your registered email within 72 hours of becoming aware of the incident, in line with Malaysia's PDPA requirements.
Data Retention Period:
- Financial transaction records – retained for seven (7) years for tax compliance and audit purposes
- Customer support communication records – retained for three (3) years
- Activity and access logs – retained for two (2) years
- KYC and identity verification data – for the duration the account is active and three (3) years after closure
- Marketing data (if consent given) – until you withdraw consent
Cookies & Tracking Technologies
Go2cuci uses cookies and similar tracking technologies to improve the user experience, maintain secure login sessions, and understand how users interact with our platform. Below are the types of cookies we use:
| Cookie Type | Purpose | Retention Period | Can Be Disabled |
|---|---|---|---|
| Maintaining login sessions, account security | Session only | No | |
| Saving language preferences, themes, and settings | 30 days | Yes | |
| Understanding usage patterns, improving the platform | 90 days | Yes | |
| Optimising load speed and gaming experience | 7 days | Yes |
You can manage cookie settings through your browser. Please note that disabling essential cookies may affect the functionality of the go2cuci platform and your ability to log in or conduct transactions securely.
Your Rights as a User
Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you have certain rights regarding your personal data. go2cuci is committed to respecting and facilitating the exercise of these rights.
Request a copy of the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal obligations)
Restrict the processing of your data under certain circumstances
Obtain your data in a machine-readable format
Object to the processing of your data for direct marketing purposes
To exercise any of the rights above, please submit a written request to our Privacy Officer at privacy@go2cuci.ws. We will process your request within 14 business days. Identity verification may be required before a request can be processed to ensure the security of your account.
Child Protection
Go2cuci is an adult entertainment platform intended exclusively for individuals aged 18 and above. We take child protection very seriously and maintain a strict zero-tolerance policy against the use of our platform by minors.
Go2cuci does not knowingly collect or process personal data of individuals under the age of 18. If we suspect that a user is underage, the account will be suspended immediately and all associated data will be deleted. Parents or guardians who suspect their child is using the go2cuci platform are urged to contact us immediately at privacy@go2cuci.ws.
Amendments to the Privacy Policy
Go2cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. We will notify you of any material changes through the following methods:
- Displaying a clear notice on the go2cuci platform homepage
- Sending notification emails to the address registered to your account
- Displaying a new "Updated" date at the top of this document
We encourage you to review this Privacy Policy periodically. Continued use of the go2cuci platform after any amendments take effect will be considered acceptance of the updated terms. If you do not agree with the changes made, please stop using the platform and contact us to request account closure.
Contact Us – go2cuci Privacy Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact go2cuci's Privacy Officer through the following channels:
If you are not satisfied with our response to any privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the national data protection authority.
Your Privacy Is Protected at go2cuci
Play with peace of mind – your data is protected by SSL 256-bit encryption, never sold to third parties, and backed by 24/7 privacy support in Bahasa Malaysia.